Useful information

Some more things you might like to know

Arrival and departure

Arrival: rooms are available from 14:30. If arriving earlier, you are welcome to make use of the Vitarium Spa in the meantime (no supplement)

Departure: please vacate rooms by 11:30. You are welcome to use the Vitarium Spa for the special price of € 15,00 per person for the whole day

A range of free parking

Garage, underground parking, parking deck

Cancellation conditions

  • Up to 1 month prior to arrival: no charge
  • 1 month to 1 week prior to arrival: a charge of 50% of the total booking applies
  • 7 days or less prior to arrival: 90% of the total booking applies

To avoid possible cancellation charges, we recommend taking out holiday insurance with cancellation cover. We can arrange this for you with the Europäischen Reiserücktrittsversicherung company at a special price. (€ 5,00 per person per day until the 31st of December 2018, € 7,00 per person per day from 1st of January 2019). Please inform our reception team if we should go ahead and book holiday cancellation insurance for you.

Our bank details

  • Raiffeisenbank in Bergheim
  • IBAN: AT06 3500 8000 0001 0058
  • SWIFT: RVSAAT 2S008

Possible payment methods

  • Cash
  • EC card
  • Credit card (Mastercard, Visa and Amex)

Child reductions

  • (Sharing a room with parents – 2 full-paying guests – per day)
  • Cot: € 15,00 per night
  • Additional bed in a separate children’s room, up to the age of 12: € 49,00 per night
  • Additional bed in a separate children’s room for 12 to17-year-olds: € 59,00 per night

Dog lovers

Please be sure to notify us at the time of making an enquiry if you are planning to bring your dog with you as there are only a limited amount of spaces available. Only 1 dog per room please.

Please understand that dogs are not permitted in the park area, sunbathing area, swimming pool, outdoor swimming pool, or in the breakfast area, including the terrace.

Supplement for bringing your four-legged friend: € 20,00 per day (no food included).