Useful information

Some more things you might like to know

Arrival and departure

Arrival: rooms are available from 3 pm. If arriving earlier, you are welcome to make use of the DorfSpa in the meantime (no supplement)

Departure: please vacate rooms by 11:30. You are welcome to use the DorfSpa for the special price of € 29,00 per person for the whole day incl. afternoon snack

Minimum stay

2 nights minimum stay from Friday until Monday and in our Natur SPA Suite

3 nights minimum stay on long weekends and in the Dorfsuite

A range of free parking

Garage, underground parking, parking deck

Cancellation conditions

Our cancellation conditions 2021:

  • Free of charge until one week before arrival
  • Until one day before 50 %
  • Within the last 24 hours 90%

Valid for 2021 (except new year's eve and high season). To avoid possible cancellation charges, we recommend taking out holiday insurance with cancellation cover. We can arrange this for you with the Europäischen Reiserücktrittsversicherung company. Please inform our reception team if we should go ahead and book holiday cancellation insurance for you.

These time limits also apply to free rebookings.
We can only accept room cancellations in written form.

Our bank details

  • Raiffeisenbank in Bergheim
  • IBAN: AT89 3501 5000 2601 0058
  • SWIFT: RVSAAT 2S015

Possible payment methods

  • Cash
  • EC card
  • Credit card (Mastercard, Visa and Amex)

Child reductions

  • (Sharing a room with parents – 2 full-paying guests – per day)
  • 0 to 1,5 -years-old in a cot: € 15,00 per night
  • Additional bed in a separate children’s room for 2 to 9 -year-olds: € 49,00 per night
  • Additional bed in a separate children’s room for 10 to 17 -year-olds: € 65,00 per night

Children are only possible in the family rooms. (bookable on request)

Dog lovers

Please be sure to notify us at the time of making an enquiry if you are planning to bring your dog with you as there are only a amount of spaces available in selected room categories. Only 1 dog per room please.

Please understand that dogs are not permitted in the park area, sunbathing area, swimming pool, outdoor swimming pool, or in the breakfast area, including the terrace.

Supplement for bringing your four-legged friend: € 28,00 per day (no food included).